S. 3170IntroducedARMED FORCES AND NATIONAL SECURITY
Stuck On Hold Act
Key facts
Introduced: Nov 10, 2025
Chamber: Senate
Cosponsors: 1
Congress: 119th
Latest action · Apr 29, 2026
Committee on Veterans' Affairs. Hearings held.
Summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Summary by Congressional Research Service.
Timeline
- Apr 29, 2026Committee on Veterans' Affairs. Hearings held.
- Nov 10, 2025Read twice and referred to the Committee on Veterans' Affairs.
- Nov 10, 2025Introduced in Senate
Cosponsors
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